This page contains all important updates regarding our work during quarantine. It is revised on daily basis.
SHOP HEETS AND OTHER PRODUCTS
BUY HEETS AND OTHER IQOS PRODUCTS AT IQOS.COM
YOU CAN ALSO BUY HEETS AT THE STORES OPERATING DURING QUARANTINE
FREE DELIVERY FOR ONLINE PURCHASES ABOVE KZT 3500 OR 1 CARTON OF HEETS:
DEVICE REPLACEMENT VIA COURIER SESRVICES
In case you have issues with your IQOS, our delivery service will bring you a new device absolutely free of charge, if under warranty cases or under the IQOS Care Plus. program.
We do our best to ensure replacement via courier service as soon as possible. However, please note that due to the restrictions as the result of quarantine this service is exposed to delays or changes in the operations and geographical accessibility limitations.
DISCOUNTS AND PROGRAMS
DISCOUNTS AND SPECIAL OFFERS
We support our customers and offering you a discount on IQOS devices in addition to Give Discounts program or promo-code available at the Website:
Special IQOS Prices
from 3 April to 1 June
IQOS 2.4P –
17000 KZT KZT 15990
IQOS 3 DUO –
37000 KZT KZT 32990
IQOS 3 Multi –
33500 KZT KZT 27990
In addition to:
-KZT 4000 for Friend for the first IQOS under Give Discounts* Program
-KZT 3000 under promo-code available at the Website
*The offer is valid until the end of June
TEST-DRIVE AND TRADE-IN PROGRAMS
In current situation, we strive to minimize transferring personal items, including IQOS devices, from hand to hand. For the safety of our customers, employees and partners Test-Drive and Trade-In programs are temporarily suspended.
Don’t worry if your Test-Drive expired and you have the device. We will notify you when you can return IQOS to our store.
Programs will resume at the end of quarantine.
DON’T FORGET TO SANITIZE YOUR IQOS
Maintaining cleanliness has fundamental importance.
- Wipe the outside of the Charger, the Holder and the associated accessories with alcohol or antibacterial wipes.
- Next, thoroughly clean the blade, the inside area of the holder surrounding the blade and the whole extractor with the dedicated IQOS cleaning sticks. Please check “How to Clean’” video
- Dispose of the used sticks and wipes in a bin.