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Take care. We care


This page contains all important updates regarding our work during quarantine. It is revised on daily basis.

SHOP HEETS AND OTHER PRODUCTS

YOU CAN ALSO BUY HEETS AT THE STORES OPERATING DURING QUARANTINE

DELIVERY

SERVICE

DEVICE REPLACEMENT VIA COURIER SESRVICES

In case you have issues with your IQOS, our delivery service will bring you a new device absolutely free of charge, if under warranty cases or under the IQOS Care Plus. program.

We do our best to ensure replacement via courier service as soon as possible. However, please note that due to the restrictions as the result of quarantine this service is exposed to delays or changes in the operations and geographical accessibility limitations.

WE ARE HERE FOR ANY SUPPORT. CONTACT US

DISCOUNTS AND PROGRAMS

DISCOUNTS AND SPECIAL OFFERS

We support our customers and offering you a discount on IQOS devices in addition to Give Discounts program or promo-code available at the Website:

Special IQOS Prices
from 3 April to 1 June


IQOS 2.4P – 17000 KZT KZT 15990
IQOS 3 DUO – 37000 KZT KZT 32990
IQOS 3 Multi – 33500 KZT KZT 27990

In addition to:
-KZT 4000 for Friend for the first IQOS under Give Discounts* Program
OR
-KZT 3000 under promo-code available at the Website

*The offer is valid until the end of June

TEST-DRIVE AND TRADE-IN PROGRAMS

In current situation, we strive to minimize transferring personal items, including IQOS devices, from hand to hand. For the safety of our customers, employees and partners Test-Drive and Trade-In programs are temporarily suspended.

Don’t worry if your Test-Drive expired and you have the device. We will notify you when you can return IQOS to our store.

Programs will resume at the end of quarantine.

DEVICE CARE

DON’T FORGET TO SANITIZE YOUR IQOS

Maintaining cleanliness has fundamental importance.

  1. Wipe the outside of the Charger, the Holder and the associated accessories with alcohol or antibacterial wipes.
  2. Next, thoroughly clean the blade, the inside area of the holder surrounding the blade and the whole extractor with the dedicated IQOS cleaning sticks. Please check “How to Clean’” video
  3. Dispose of the used sticks and wipes in a bin.
This product is not risk free and is addictive.
This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine containing products. PMI's smoke-free products are not an alternative to quitting and are not designed as cessation aids.
Please, confirm that you are over 18 years of age and you are a smoker or user of other nicotine containing products, residing in Kazakhstan.

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You must be 18 or over and consumer tobacco to access materials on this site