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INTERNATIONAL SUPPORT

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We are always on call!

Are you abroad?
You can call the international support line number any time you have problems with IQOS.

Be sure to register your IQOS device before the trip (the service is available in all countries that provide international support to registered users).

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International IQOS support

We’ll replace your IQOS abroad! This service is provided in the countries where IQOS devices are replaced under the International Support Program that covers registered IQOS users during the warranty period.


  1. Call +41 21 547 88 88*
  2. Choose Kazakhstan in the main menu
  3. We’ll perform diagnostics of your
    IQOS device by phone.
  4. Please note! The language of communication is that
    of the IQOS acquisition country.
  5. Working hours of the Customer Care depend
    on the acquisition country.

    Please read IQOS Warranty Cases International Support Procedure here.

    Download PDF

*Call fee can be charged. Consult your mobile operator before call.

Trade-in

PERSONAL IQOS COACH

Need help with your IQOS device?
We are happy to offer you the IQOS Coach service available on phone during your first month of using IQOS device.

Care-plus

REPLACEMENTS BEYOND THE WARRANTY

IQOS CARE PLUS gives you a chance to replace your IQOS device in our official shops or with a delivery to your door in case of disrepair not covered by the warranty.

Frequently asked questions

This product is not risk free and is addictive.
This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine containing products. PMI's smoke-free products are not an alternative to quitting and are not designed as cessation aids.
Please, confirm that you are over 18 years of age and you are a smoker or user of other nicotine containing products, residing in Kazakhstan.

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You must be 18 or over and consumer tobacco to access materials on this site