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International Assistance

Help is Never Far Away

Travelling abroad? Our dedicated helpline is available in selected locations in case of the issues with IQOS! Register your IQOS to receive your peace of mind abroad (Only available in in selected countries)

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

IQOS International Assistance is available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

How to sign up for IQOS International Assistance

If you and your IQOS are already registered for IQOS CARE PLUS, you can enjoy the IQOS International Assistance service today. If not, quickly register here.

Register

Frequently asked questions

Interested in our app?

IQOS 2.4+ with Heets Technology

Head over to the Google Play store to download our IQOS Connect app. It is filled with informative tutorials and helpful advice that will ensure you get the most out of your IQOS. Be sure to keep your IQOS Connect app updated as we add new features to it frequently.

Google play logo

IQOS 2.4+ with Heets Technology

Still have questions about IQOS?

We are available to respond to your inquire every day from 10AM to 10PM

IQOS Live Chat

Talk with one of our IQOS experts live
Start chat

IQOS on Facebook

Visit our IQOS Facebook page
IQOS Kazakhstan

IQOS on Twitter

Get in touch with IQOS support on Twitter
@iqos_support_kz

IQOS Email Support

Send us your query
Info@iqos.kz

Telegram

Сontact us in Telegram
IQOSKZ_Support_bot

IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at
2121

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