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Personal Coach

Help during your first days with IQOS

At first IQOS may seem daunting just as any new technology. Which is why we have designed the IQOS Coach service to cater for your needs while you familiarize yourself with IQOS during the first month.

Sign up for the IQOS Coach service and your personal Coach will reach you!

Sign up right now by calling 2121 or on
Telegram and we’ll arrange the IQOS Coach service for you.



When abroad use
international support.

IQOS Qoach Headset


IQOS CARE PLUS gives you a chance to replace your IQOS device in our official shops or with a delivery to your door in case of disrepair not covered by the warranty.

Frequently asked questions

This product is not risk free and is addictive.
This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine containing products. PMI's smoke-free products are not an alternative to quitting and are not designed as cessation aids.
Please, confirm that you are over 18 years of age and you are a smoker or user of other nicotine containing products, residing in Kazakhstan.

Enter your date of birth:
You must be 18 or over and consumer tobacco to access materials on this site