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Instant replacement of your device


If your device fails and such failure is not concluded a warranty case, we offer you an opportunity to replace your device in our official stores or by way of express delivery totally free of charge!*

Instant replacements are available in official IQOS stores or service outlets:

In other regions you can order replacement by courier via IQOS Customer Care by calling 2121, Telegram, online chat on IQOS website, Facebook or Twitter.

Non-warranty replacements

If any malfunction of your device is not concluded a warranty case, you may apply for replacement of your device here.



When abroad use international support.



Need help with your IQOS device?
We are happy to offer you the IQOS Coach service available on phone during your first month of using IQOS device.

Frequently asked questions

This product is not risk free and is addictive.
This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine containing products. PMI's smoke-free products are not an alternative to quitting and are not designed as cessation aids.
Please, confirm that you are over 18 years of age and you are a smoker or user of other nicotine containing products, residing in Kazakhstan.

Enter your date of birth:
You must be 18 or over and consumer tobacco to access materials on this site