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We have developed IQOS CARE PLUS program that covers additional benefits and services. It is time to upgrade your IQOS experience! Please read the Rules for Participation in IQOS Care Plus Program here.

REGISTER

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INTERNATIONAL SUPPORT

When abroad use international support.

Trade-in

PERSONAL IQOS COACH

Need help with your IQOS device?
We are happy to offer you the IQOS Coach service available on phone during your first month of using IQOS device.

IQOS Qoach Headset

REPLACEMENTS BEYOND THE WARRANTY

IQOS CARE PLUS gives you a chance to replace your IQOS device in our official shops or with a delivery to your door in case of disrepair not covered by the warranty.

Register your device to have access to additional benefits
and programs for adult IQOS users.

REGISTER YOUR DEVICE

Frequently asked questions

This product is not risk free and is addictive.
This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine containing products. PMI's smoke-free products are not an alternative to quitting and are not designed as cessation aids.
Please, confirm that you are over 18 years of age and you are a smoker or user of other nicotine containing products, residing in Kazakhstan.

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You must be 18 or over and consumer tobacco to access materials on this site