First steps with IQOS 2.4 PLUS
Which IQOS would you like to learn more about?
How to use your IQOS 2.4 PLUS
To begin your heated tobacco experience switching from cigarettes to IQOS, follow these simple steps.
Check if your IQOS 2.4 PLUS Pocket Charger is turned on by pressing the charger button for 1 second. Lights are showing on your charger? You are ready to go. If not turn on the IQOS 2.4 PLUS Pocket Charger by holding down the charger button for 4 seconds or charge your IQOS with the IQOS official cable and AC Power Adaptor.
Open the hinge lid, insert the IQOS 2.4 PLUS Holder into the charger, and close the hinge lid. Wait for the small light to flash. This means your IQOS 2.4 PLUS Holder is charging
Take the holder out of the charger and gently insert the HEETS tobacco stick into the holder. (Remember not to twist the HEETS tobacco stick)
Press and hold the holder button. After one vibration, the holder light will pulse slowly. When the light stays solid white, your IQOS 2.4 PLUS Holder is ready to use.
When the holder light fades out, your IQOS time has finished. But don’t worry, just remove the used HEETS tobacco stick, and recharge the holder.
How to charge your IQOS 2.4 PLUS
Don’t miss out on those IQOS moments. Make sure your IQOS 2.4 PLUS Holder and Pocket Charger are always ready when you need them.
You should charge your IQOS 2.4 PLUS Holder after every use. To start, first remove the used HEETS tobacco stick.
Then put the holder in the charger and close the hinge lid. When the light flashes, that means the holder is charging.
Wait a few minutes and the small light should stop flashing. That means your holder is ready to go.
After enjoying 20 HEETS tobacco sticks, recharge the charger with the IQOS official cable and AC Power Adaptor.
How to Clean Your IQOS 2.4 PLUS
Keeping your IQOS 2.4 PLUS clean is important, especially if you want to enjoy that great IQOS taste.
To start the cleaning process, leave your IQOS 2.4 PLUS Holder to cool.
Take the cap off your IQOS 2.4 PLUS Holder and tap the holder to free any loose tobacco stuck inside.
Now remove the lid from the IQOS cleaner. Insert it into the holder and rotate the cleaner.
From time to time, you should also use the IQOS cleaning stick to clean your IQOS 2.4 PLUS Holder (use it gently).
Lastly, don’t forget to clean inside the IQOS 2.4 PLUS Cap. It’s a good way to make sure the HEETS taste you love doesn’t go away.
Make sure you don't twist the HEETS tobacco stick while inserting it into your IQOS 2.4 PLUS, since this can damage the heating blade.
Charging your IQOS 2.4 PLUS
НRemember to keep your IQOS 2.4 PLUS battery charged daily for continuous tobacco enjoyment (little tip - try to charge it at the same time as you charge your phone). Your IQOS 2.4 PLUS will charge faster if you plugged to a wall power outlet
Using your IQOS 2.4 PLUS
You only need to press the IQOS 2.4 PLUS button once to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready. (pressing the button again may turn it off.)
For more information, have a look at our IQOS 2.4 PLUS User Guide
Download the IQOS 2.4 PLUS user manual here.
Experiencing Any Issues with Your IQOS 2.4 PLUS?
Find a solution for IQOS 2.4 PLUS Issues. We are here to help solve problems you are having with your IQOS. Find the information to solve your issue here.
Frequently asked questions
Still have questions about IQOS?
We are available to respond to your inquire every day from 10AM to 10PM
IQOS Live Chat
Talk with one of our IQOS experts live
IQOS on Facebook
Visit our IQOS Facebook page
IQOS on Twitter
Get in touch with IQOS support on Twitter
IQOS Email Support
Send us your query
Сontact us in Telegram
IQOS Phone Support
Want to speak to one of our IQOS support experts? No problem, call us at