Welcome to IQOS Care
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
We are here to help solve problems you are having with your IQOS.
We have developed IQOS CARE PLUS program that covers additional benefits and services.
It is time to upgrade your IQOS experience!
Trust your intuition and take a simple test – Flavor advisor will help you find HEETS flavor that may be right for you based on your taste and aroma preferences.
Frequently asked questions
Still have questions about IQOS?
We are available to respond to your inquire every day from 10AM to 10PM
IQOS Live Chat
Talk with one of our IQOS experts live
IQOS on Facebook
Visit our IQOS Facebook page
IQOS on Twitter
Get in touch with IQOS support on Twitter
IQOS Email Support
Send us your query
Сontact us in Telegram
IQOS Phone Support
Want to speak to one of our IQOS support experts? No problem, call us at