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Dear friends, we know the value of your time and continuously work towards faster delivery of our products. We take every effort to deliver your order from within 24 hours*.

This offer is valid for all goods in Almaty. Residents of Nur-Sultan, Atyrau, Shymkent and Karaganda may use 24-hour delivery option to order IQOS devices, HEETS tobacco sticks and IQOS cleaning sticks.

All you need to do: select desired goods, complete the order, specify correct telephone number and wait for the courier. Stay connected and we’ll use our best efforts to ensure that you get your order as soon as possible.


Additional discount of KZT 3,000 under the Give Discounts Program applies to this type of delivery. You may also use the discount code on the homepage of

For all questions please contact IQOS Customer Care agents by phone 2121, in Facebook or Telegram @IQOSKZ_Support_bot.

*This service is available in Almaty, Atyrau, Nur-Sultan, Shymkent: 10:00 AM – 06:00 PM (Mon-Sun), in Karaganda: 10:00 AM – 07:00 PM (Mon-Fri).

This product is not risk free and is addictive.
This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine containing products. PMI's smoke-free products are not an alternative to quitting and are not designed as cessation aids.
Please, confirm that you are over 18 years of age and you are a smoker or user of other nicotine containing products, residing in Kazakhstan.

Enter your date of birth:
You must be 18 or over and consumer tobacco to access materials on this site