DELIVERY TERMS AND CONDITIONS



Effective from March 1, 2019 until entry of new version of Delivery Terms and Conditions.

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General Provisions

Upon receipt of the Order the Buyer shall sign the accompanying delivery note and/or delivery list, which serves as the proof of delivery.
Should it appear impossible to deliver the Order due to restricted access to the Buyer’s building, the addressee shall receive the Order outside such building or in the pick-up point.
The Order may be given to the Buyer or full-aged members of his/her family at the address specified in the Order, in the latter case the degree of relationship and the last name of the signatory shall be specified in the delivery note and/or delivery list upon presentation of his/her identity document.
Upon receipt of the Order, details of the identity document shown shall be recorded in the delivery note and/or delivery list (document title, number, issue date, issuing authority).
In case of invalid address specified by the Buyer and detected by the Courier in the course of delivery, delivery shall be deemed made and the Buyer shall receive the Order in the Courier’s pick-up point within 3 days.
Once the Courier is aware of the new address, the Courier can deliver to such new address at the Buyer’s expense for a fee established by the Courier for address substitution. See Courier fees at http://iqoskz.link/tracking.
In case of failure by the Courier to detect the new address within 3 days, the Order shall be returned to the Seller with the subsequent Order cancellation and return of the Order cost to the Buyer.
Should the Buyer have any questions concerning his/her Order, the Buyer can contact the Seller’s Help Desk by phone 8-8000-80-12-21.


Order Tracking

The Buyer can get information about the current Order location by contacting the Seller’s Help Desk by phone 8-8000-80-12-21.


Order Weight Calculation

Maximum weight of the Goods to be delivered in one and the same Order shall be 5 kg, container included, for regular delivery and 2 kg, container included, for express delivery. Weight calculation shall include the greater of volumetric and actual weight. Volumetric weight shall be calculated as follows (length (cm) х height (cm) х width (cm) / 6,000 = weight, kg).
Container shall be added as 50 g to each item of the Goods.


Cost of Delivery

Almaty

Order Value above KZT 3,500
Regular Regular
KZT 1,500 Free delivery

Nur-Sultan, Shymkent and major Population Centers of the Republic of Kazakhstan*

Order Value below KZT 3,500 Oder Value between KZT 3,500 and KZT 22,000 Order Value above KZT 22,000
Regular Express Regular Express Express
KZT 1,500 KZT 2,800 Free delivery KZT 1,500 Free delivery

Other Population Centers of the Republic of Kazakhstan*

Order Value below KZT 3,500 Order Value above KZT 3,500
KZT 1,500 Free delivery

*As per the list of population centers of the Republic of Kazakhstan

Test Drive Orders
Free delivery all over Kazakhstan


Time of Delivery (Weekends and Public Holidays Excluded) and List of Population Centers of the Republic of Kazakhstan

The day when customer places an order is not included in delivery time.
Orders are not delivered to population centers, which are not included in the table below.

If orders are made after 4:00 PM, add 1 day to delivery time.

Delivery calculator

Almaty

Almaty 1 day When ordering only IQOS devices, HEETS tobacco sticks and/or cleaning
sticks, delivery will be on the same day

Nur-Sultan, Shymkent and major Population Centers of the Republic of Kazakhstan *

  Delivery time from the central hub in Almaty (day) Delivery time from the regional hub (day)
Cities Econom Express Delivery terms apply to HEETS sticks, IQOS devices and cleaning sticks
Nur-Sultan 7 3 Same day
Aktau 14 3 Same day
Aktobe 12 3 Same day
Atyrau 14 4 Same day
Balkhash 5 3 -
Zhezkazgan 7 6 -
Karaganda 6 3 Same day
Kokshetau 9 6 -
Kostanai 9 3 Same day
Kyzylorda 5 3 Same day
Pavlodar 7 3 Same day
Petropavl 7 6 -
Semei 7 3 Same day
Taldykorgan 5 4 -
Taraz 5 3 Same day
Uralsk 14 3 Same day
Ust-Kamenogorsk 7 3 1
Shymkent 5 2 Same day
Ekibastuz 9 6 Same day

Other Population Centers of the Republic of Kazakhstan *

Delivery time from the central hub in Almaty (day) Delivery time from the regional hub (day)
Cities Econom Express Delivery terms apply to Heets and devices
Arys 9 7 -
Baikonyr 9 7 -
Balpyk 7 7 -
Yesik 4 4 Same day
Zhanaozen 18 7 -
Zyrianovsk 12 8 -
Kapshagai 4 4 Same day
Kaskelen 4 4 Same day
Otegen-Batyr 4 4 -
Ridder 12 8 -
Rudnyi 11 5 -
Saran 10 7 Same day
Satpayev 8 7 -
Stepnogorsk 11 8 -
Talgar 4 4 Same day
Temirtau 11 7 Same day
Turkestan 9 6 -
Uzynagash 4 4 Same day
Fort-Shevchenko 18 7 -
Shahtinsk 11 7 Same day

This product is not risk free and provides nicotine, which is addictive.
Only for use by adults who would otherwise continue to smoke or use other nicotine products.

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Website is available only after registration for users who have reached the age of 21 years old and being tobacco user.
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