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DELIVERY TERMS AND CONDITIONS

Effective from March 1, 2019 until entry of new version of Delivery Terms and Conditions.

Изменение цвета текста

We would like to inform you that processing and delivery time may be affected by quarantine restrictions in Nur-Sultan and Almaty. For further updates, please contact IQOS Customer Care at 2121.


General Provisions

Upon receipt of the Order the Buyer shall sign the accompanying delivery note and/or delivery list, which serves as the proof of delivery.
Should it appear impossible to deliver the Order due to restricted access to the Buyer’s building, the addressee shall receive the Order outside such building or in the pick-up point.
The Order may be given to the Buyer or full-aged members of his/her family at the address specified in the Order, in the latter case the degree of relationship and the last name of the signatory shall be specified in the delivery note and/or delivery list upon presentation of his/her identity document.
Upon receipt of the Order, details of the identity document shown shall be recorded in the delivery note and/or delivery list (document title, number, issue date, issuing authority).
In case of invalid address specified by the Buyer and detected by the Courier in the course of delivery, delivery shall be deemed made and the Buyer shall receive the Order in the Courier’s pick-up point within 3 days.
Once the Courier is aware of the new address, the Courier can deliver to such new address at the Buyer’s expense for a fee established by the Courier for address substitution. See Courier fees at http://iqoskz.link/tracking.
In case of failure by the Courier to detect the new address within 3 days, the Order shall be returned to the Seller with the subsequent Order cancellation and return of the Order cost to the Buyer.
Should the Buyer have any questions concerning his/her Order, the Buyer can contact the Seller’s Help Desk by phone 8-8000-80-12-21.


Order Tracking

The Buyer can get information about the current Order location by contacting the Seller’s Help Desk by phone 8-8000-80-12-21.


Order Weight Calculation

Maximum weight of the Goods to be delivered in one and the same Order shall be 5 kg, container included, for regular delivery and 2 kg, container included, for express delivery. Weight calculation shall include the greater of volumetric and actual weight. Volumetric weight shall be calculated as follows (length (cm) х height (cm) х width (cm) / 6,000 = weight, kg).
Container shall be added as 50 g to each item of the Goods.


Cost of Delivery

Order Value below KZT 3,500 Order Value above KZT 3,500
Regular Regular
KZT 1,500 Free delivery

*As per the list of population centers of the Republic of Kazakhstan


Time of Delivery (Weekends and Public Holidays Excluded) and List of Population Centers of the Republic of Kazakhstan

The day when customer places an order is not included in delivery time.
Orders are not delivered to population centers, which are not included in the table below.

If orders are made after 4:00 PM, add 1 day to delivery time.

Delivery calculator

Almaty

Almaty 1 day

Nur-Sultan, Shymkent and major Population Centers of the Republic of Kazakhstan *

  Delivery time from the central hub in Almaty (day) Delivery time from the regional hub (day) Express delivery time
(24 hours)
Города Delivery terms apply to all SKUs Delivery terms apply to Heets and devices Delivery terms apply to Heets, devices and cleaning sticks
Nur-Sultan 5 1 1
Aktau 13 1 -
Aktobe 11 1 -
Atyrau 13 - 1
Balkhash 4 - -
Zhezkazgan 6 - -
Karaganda 5 1 1
Kokshetau 8 - -
Kostanai 8 1 -
Kyzylorda 4 - -
Pavlodar 6 1 -
Petropavlovsk 6 - -
Semei 6 2 -
Taldykorgan 4 - -
Taraz 4 1 -
Uralsk 13 - -
Ust-Kamenogorsk 6 - -
Shymkent 4 1 1
Ekibastuz 8 1 -

Other Population Centers of the Republic of Kazakhstan *

Delivery time from the central hub in Almaty (day) Delivery time from the regional hub (day)
Cities Delivery terms apply to all SKUs Delivery terms apply to Heets and devices
Arkalyk Delivery is temporarily unavailable Delivery is temporarily unavailable
Arys Delivery is temporarily unavailable Delivery is temporarily unavailable
Baikonyr Delivery is temporarily unavailable -
Balpyk Delivery is temporarily unavailable -
Yesik Delivery is temporarily unavailable -
Zhanaozen Delivery is temporarily unavailable Delivery is temporarily unavailable
Zyrianovsk Delivery is temporarily unavailable Delivery is temporarily unavailable
Kapshagai Delivery is temporarily unavailable -
Kaskelen Delivery is temporarily unavailable -
Otegen-Batyr Delivery is temporarily unavailable -
Ridder Delivery is temporarily unavailable Delivery is temporarily unavailable
Rudnyi 12 3
Saran Delivery is temporarily unavailable Delivery is temporarily unavailable
Satpayev Delivery is temporarily unavailable Delivery is temporarily unavailable
Stepnogorsk Delivery is temporarily unavailable Delivery is temporarily unavailable
Talgar Delivery is temporarily unavailable -
Temirtau Delivery is temporarily unavailable Delivery is temporarily unavailable
Turkestan Delivery is temporarily unavailable Delivery is temporarily unavailable
Uzynagash Delivery is temporarily unavailable -
Fort-Shevchenko Delivery is temporarily unavailable Delivery is temporarily unavailable
Shahtinsk Delivery is temporarily unavailable Delivery is temporarily unavailable

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