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Replacements through courier services

Dear Customer,

We would like to inform you that we are offering device replacements through courier services for warranty cases to ensure safety and quality service for our customers. The service is currently available throughout Kazakhstan. The list of cities covered by our courier services is available in this section.

Please contact IQOS customer care at 2121 to find out more about the terms and leave a request for replacement.

Same-day replacements through courier services are currently available in the following cities: Kostanay, Taraz, Petropavlovsk, Kokchetav, Kyzylorda, Zhezkazgan, Ekibastuz, Taldykorgan. We are working to expand the geography of “same-day” replacement services from April, 2020.

We make every effort to provide speed and quality of our services. However we would like to inform you of possible delays and changes in geographical availability of the service due to quarantine restrictions in Nur-Sultan and Almaty.

For further updates, please contact IQOS Customer Care at 2121.

Thank you for staying with us.

Your IQOS!

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