due to the uncertainty surrounding the outbreak of COVID-19, we want to reassure you that we are taking all necessary steps to follow the World Health Organization and government authorities’ guidelines. Our priority is the safety of our customers, employees and partners.
Together with our partners we continuously make sure that all appropriate health and hygiene standards are met in all of our order-processing facilities.
When delivering orders and collecting returns, our shipping partners ensure that couriers use all available personal safety items as well as regularly wash their hands and apply hand sanitizer before interacting with customers.
For additional convenience of our customers we are also expanding geography of our courier replacement services. You can find out more about the availability of the service in your city by contacting IQOS Customer Care line at 2121.
We will continue to do our utmost to serve our customers and partners to the highest delivery standard possible, throughout this entire period.
We will post updates on our safety measures for online deliveries on IQOS.COM, and official communication channels, including Instagram, messanger Facebook, Telegram channel @IQOSKZ_Support_bot and to 2121 IQOS Customer Care line callers.