FAQ

Trade-in

What is IQOS Trade-In Program?
This Program affords you the opportunity to bring your IQOS of any previous model and get the discount for new IQOS 3 DUO.
What devices are accepted for the Trade-In Program?
The Program covers IQOS 2.4/2.4P (including limited collections), IQOS 3, IQOS 3 Multi, manufactured for Kazakhstan market.
Does Trade-In Program cover any new device or only IQOS 3 DUO?
Trade-in Program covers the acquisition of IQOS 3 DUO only. Besides, limited versions and colors (for example, cooper) of IQOS 3 DUO may not be bought under the Trade-in Program.
Do I need the box for my device to be accepted?
No, you don’t need the box for your IQOS device to be accepted.
What if my device is non-operational?
We accept any devices including non-operational and out-of-warranty devices.
Will I get the warranty for my new IQOS 3 DUO acquired under the Trade-In Program?
New IQOS 3 DUO has 1 year warranty just as any new IQOS device.
Can I get the device I traded-in back?
You trade-in your device on an irrevocable basis which is confirmed by signing of the Handover Certificate.
Does the Program cover devices from limited collections?
Yes, you can trade in any models from limited collections.
May I use other vouchers or certificates to buy new IQOS 3 DUO under the Trade-in Program?
Other discounts and special offers are not cumulative with the discount for new IQOS 3 DUO got under the Trade-in Program.
Is there any additional discount for IQOS 3 DUO under the Trade-in Program?
No, you may use the discount got for your old device under the Trade-in Program only.
Is there any limit for use of the Trade-in Program?
No, there is no limit.
May I surrender two or more devices to buy new IQOS 3 DUO under the Trade-in Program?
You may surrender two or more devices, but discounts received for your old devices may not be summed up to buy one new IQOS 3 DUO.
May I bring the holder and the charger from different kits to buy new IQOS 3 DUO under the Trade-in Program?
Yes.
Where Trade-in is available?
- Trade-in available in official stores
Online Trade-in is available nationwide!
This product is not risk free and provides nicotine, which is addictive.
Only for use by adults who would otherwise continue to smoke or use other nicotine products.

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