FAQ

Support services

If my IQOS device is bought abroad, can I get the support services?

You can get service abroad by becoming a member of the IQOS CARE PLUS program. Details in the International Support section.

What should I do in case I have issues with my IQOS device?

You can get diagnostics and any other support services in IQOS retail centers or contact IQOS Customer Care at 88000801221.

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Only for use by adults who would otherwise continue to smoke or use other nicotine products.

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