FAQ

IQOS system

Do you ensure safety of IQOS as an electrical appliance?
IQOS is developed with the safe use requirements in mind, provided that it is used in accordance with the User Guide. The product package is labelled with ЕАС sign to certify that IQOS system is made in accordance with the technical regulations of the Eurasian Economic Union.
The device becomes warm during each experience. Is it ok?
Built-in heating element in the Holder heats tobacco in the tobacco stick up to 350 degrees without burning. Therefore during the experience and for some time after the Holder can remain warm, which is absolutely normal. IQOS is developed with the safe use requirements in mind, provided that it is used in accordance with the User Guide.
What is the device service life? Is there any expiry date?
Provided that the device is used in accordance with the User Guide, all elements of IQOS system have 12-month service life established by the manufacturer.
Can I use my IQOS device, if it is wet?
Please do not use your IQOS device, is it is wet, since this can result in the device breakdown. Please make sure that the device is completely dry before using.
Can I use my IQOS device after its stay in a hot place for a long time, for example, in a car?
We do not recommend leaving the device in such conditions for a long time as its lithium-ion battery can suffer significant damage.
Is it safe to use a device with a crack?
Please do not use the damaged device; this can result in negative consequences and injury.
Can I use the device immediately after I have got it out of the package for the first time?
You can start using IQOS right after purchases as the Charger battery is charged at the factory. However there are instances where the device has been stored for some time before purchase and needs charging. Please read the User Guide carefully before use.
Is it ok if I see vapour from my IQOS device after I have pressed the on/off button.
Normally the IQOS Holder generates tobacco vapour by heating tobacco sticks. The same evaporation can be seen during automatic cleaning of the Holder in the Pocket Charger.
How long should I charge IQOS system for the first time?
As a rule, when you purchase your IQOS, the Pocket Charger is charged and ready for use. Both for the first time and thereafter it takes approximately 90 minutes to fully charge the IQOS Pocket Charger from the electricity mains. Charging of the Holder in the Pocket Charger takes about six minutes.
Can I charge the Holder with a tobacco stick inside?
No, if a tobacco stick is in the Holder, you cannot close the Holder cap, and the cap must be closed to charge the Holder.
Can I charge the Pocket Charger without the IQOS Holder inside?
Yes, you can charge the Pocket Charger both with and without the IQOS Holder inside.
How often should I clean the IQOS Holder?
Automatic cleaning of the IQOS Holder heating element starts after every 20 tobacco sticks have been used. In addition, we recommend, where necessary, manually clean the Holder with the IQOS Cleaner.
Can I use some soap to clean the Holder cap?
No, we do not recommend using any detergents to clean the Holder cap. In addition to the IQOS Cleaner, you should use clean tap water only. After cleaning with water, completely dry the Holder cap and the Cleaner before use. Never immerse into and allow contact of the Holder and the Pocket Charger with water and/or other liquids.
This product is not risk free and provides nicotine, which is addictive.
Only for use by adults who would otherwise continue to smoke or use other nicotine products.

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